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Why can’t a participant access the survey?

If you have issues accessing a program, a firewall may be blocking access to the site. Check with your IT department to see if they can resolve the issue. You can test your network access at:

Some additions solutions are:

  • Confirm the participant's Roster ID matches the one in the Class' Roster

  • Confirm the participant has the correct participation code (3-4 characters)

  • Suggest the participant take the survey in an incognito window, another browser, or another internet connected device (tablet, laptop, computer)

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