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Why can’t a student or participant access the survey?

If Individuals are unable to access a PERTS survey, here are a few solutions to try:

  • Confirm the participant has the correct participation code (typically 4 characters) for the Class/Group. Each Class/Group has a unique participation code. For example, Ms. Jones, English 1, P2, has a different participation code than Ms. Jones, English 1, P3.

  • Confirm the identifier the participant is using matches the one in the Class/Group Roster. If there are discrepancies, ensure the Roster is corrected or the participant enters the correct identifier. For example, ensure the correct email address domain is being used, @student.perts.net is different than @perts.net.

  • If the Roster is locked, confirm the participant is on the Roster or unlock the Roster if you anticipate several participants are not on the Roster.

  • Suggest the participant take the survey in an incognito window, another browser, or another internet-connected device (tablet, laptop, computer).

  • Finally, if the participant experiences issues accessing the perts.me website, a firewall may be blocking access to the site. Check with your IT department to see if they can resolve the issue. You can test your network access at: perts.net/network-test.

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